Client & Community Engagement

Pathways for involvement

You’re welcome to join us as a Consumer Advisor if you’re 18 years or older and have either used our services or supported someone who has.

In this role, you might be invited to:

• Participate in consultations, such as feedback surveys, focus groups, workshops, or projects related to our services.
• Review policies and written materials intended for consumers.
• Share your personal experiences, insights, and perspectives.
• Provide feedback on BHN’s programs and services to help ensure they remain inclusive and accessible.
• Get involved in other activities, including public speaking or media engagements.

If you’re interested in future opportunities, we’d love to hear from you. Email us at [email protected]

 

Governance and structure

At BHN, Client and Community engagement is overseen by two key bodies: the Client & Community Engagement Committee (CCE) and the Board Community Advisory Group (CAG).

Board Community Advisory Group

Focus: Strategy and governance

Reporting: Reports to the BHN Board

Key functions:

• Advise the BHN Board on issues impacting local communities.
• Provide community perspectives on BHN’s strategy, planning and policy.
• Oversee performance of the Client & Community Engagement Committee.
• Support partnerships and strengthen community relationships.
• Reflect lived, local, and cohort-specific experiences to help the Board make informed decisions.

 

Client & Community Engagement Committee

Focus: Operational

Reporting: Reports to the CAG

Key functions:

• Advises on service design, policies, and programs
• Ensures lived experience and community voices shape day-to-day practice
• Monitors how well we’re engaging clients and communities
• Reflects diversity across BHN priority groups