Request access to your records

You have a right to request access to your health information and ask for it to be corrected if necessary.   

Please complete this form and return it to [email protected] . 

We may charge a fee (as allowed under legislation) for photocopying and sending the information. Our fee structure aligns to Health Records Act 2001, which can be viewed on the Health Complaint Commissioners website. If you would like to request that the fee be waived, please include this as part of your request information.   

We need to make sure that we are sending the information to the correct person so you will need to give us a certified copy of your ID (if submitting via email) or show your ID to our staff (if submitting in person).  

If you are acting on behalf of a client you need to show us the written consent of the client or demonstrate legal authority (i.e. Executor of the Deceased Estate, court subpoena). 

Requests from lawyers or insurance agents

All requests for client records must be made in writing and include a signed consent from the client or their legal guardian, signed within the 12 months prior to the request.   

Requests should include the following:   

client’s full name 
client’s address 
date of birth 
which service they attended 
the date or timeframe when the client attended the service (if requesting records that may be in archive)

Where possible, we will confirm consent with the client prior to actioning the request.   

We will charge a fee (as allowed under legislation) for photocopying and sending the information. Our fee structure aligns to Health Records Act 2001, which can be viewed on the Health Complaint Commissioners website.  If you would like to request that the fee be waived, please include this as part of your request information. 

Subpoena or Summons

BHN receives a variety of subpoenas requiring:  

the production of a document or thing 
attendance at Court to give evidence 
attendance at Court to give evidence and produce documents

Production of health records 

A subpoena requiring the production of health records should include:  

client’s full name

client’s address

date of birth

which BHN service/s they attended

the date or timeframe when the client attended the service.

The subpoena should be sent to xxxx.

Attendance at Court to give evidence  

A subpoena requiring a staff member to attend court to give evidence should include:  

client’s full name 
client’s address 
date of birth 
which BHN service the client attended 
the date or timeframe when the client attended the service 
hearing date and venue 
direct contact details of the main contact on the matter.

The subpoena should be addressed to the staff member, at their usual BHN work location. It should be delivered in person to the staff member at their usual BHN work location, during business hours.  

Before issuing a subpoena, we suggest you confirm that the individual is still employed at BHN by contacting xxxrole   

If your subpoena involves staff working in Family Violence, please speak to xxxrole before issuing any subpoenas.  

Please respect the clinician’s time and take all reasonable steps to minimise disruption to the workplace, which will be caused by their absence to attend court.  

Contact the staff member the week prior to the hearing, and again on the day prior to the hearing, and confirm that attendance is still required. This avoids the worker attending Court (or the Tribunal) unnecessarily, for example, where the case has been adjourned or has settled.  

 Please note that you may include a requirement to produce the staff member’s own notes. Should you require extensive notes, you will need to arrange a separate subpoena.  

Witness Fees may be charged for staff members’ time, invoices will be issued after any appearance depending on the duration of the appearance.  ‘Conduct money’ is required prior to the staff person attending the court or hearing. 

How to service a Subpoena or Summons 

When serving a subpoena on BHN, ensure you provide reasonable notice (preferably at least two weeks), to enable BHN to comply.  

The subpoena must be:  

Stamped by the Court;

Addressed correctly;

Include sufficient conduct money; and

Delivered to BHN by 4pm on or before the last date of service

If permitted by the applicable court rules, you can serve a subpoena or summons for production of documents via email to xxxemail  

If you would like to provide electronic deposit of conduct fees, please contact the xxxrole via phone or email. 

Coronial requests

Requests from the Coroner can be faxed/email to xxxx.

Production of employee records

It is recommended that you take a copy of any important documents from Connx prior to finishing in your role at BHN.  

A subpoena requiring production of employee records should include:  

employee’s full name 
employee’s address  
employee date of birth  
the relevant period of employment

The subpoena should be addressed to Head of People and Culture 