BHN is committed to providing an inclusive service and working environment that promotes acceptance, safety, affirmation, and celebration for all.
At BHN our vision is Your health, your choice, your way. We invite you to share responsibility for your health, wellbeing and support.
When using our services, you have the right to:
- Feel welcome, safe and supported
- Be treated with respect and care at all times
- Receive safe, quality healthcare without fear of discrimination
- Be treated in a clean, comfortable and culturally save environment
- Have your privacy protected
- Get clear information about your health
- Be involved in decisions about your care
- Have the right to refuse treatment if you feel it is not right for you
- Have an advocate (family, friend, interpreter, support person, formal advocate) present when attending the service
- Request that your care or support be provided by a different staff member
- Give feedback or make a complaint while continuing to use our service
- Ask questions if you do not understand something
When using our services, you agree to:
- Treating staff and others with respect
- Respecting the diverse backgrounds of those around you
- Giving honest and accurate health information
- Asking questions if you do not understand something
- Follow the treatment plans if you agree with them
- Understanding what might happen if you do not follow the treatment, keep appointments or let us know if you need to cancel or reschedule.
The Australian Charter of Healthcare Rights outlines the rights of people using the Australian healthcare system. You can read more about this here.
For more information, contact our team at 132 246 (132 BHN).