At Better Health Network, our vision is: Your health, your choice, your way. We encourage our clients to share responsibility for their health, wellbeing and support.
When using our services, you have the right to:
- Feel welcomed, safe and supported
- Be treated with respect and care at all times
- Receive safe, quality healthcare without fear of discrimination
- Be in a clean, comfortable and culturally safe place
- Have your personal information kept private
- Get clear information about your health
- Be involved in decisions about your care
- Say no to any assessment, support or treatment that doesn’t feel right for you
- Bring someone with you for support (family, friend, interpreter, support person or advocate)
- Ask for an interpreter for free
- Know the full cost before you say yes to any treatment
- Ask for financial reports that show how your fees and government funding are used
- Ask for a different staff member to support you
- Give feedback or make a complaint at any time while we keep supporting you.
The Australian Charter of Health Care Rights outlines the Rights of people using the Australian healthcare system. You can read more at www.health.vic.gov.au
You are responsible for:
- Giving honest and accurate information about your health and wellbeing
- Treating all staff and other clients with respect
- Attending appointments or telling us as early as possible if you need to change or cancel appointments
- Asking questions when you don’t understand something
- Following your treatment plan if you agree to it
- Understanding what may happen if you choose not to follow your treatment plan, accept advice, or attend appointments.
For more information, contact our Quality Officer at 132 246 (132 BHN).