Better Health Network is a Support at Home provider that understands your needs, taking the pressure off to make care easy to access, understand and begin.
The Support at Home program commenced on 1 November 2025, replacing the Home Care Package Program.
At Better Health Network, we provide aged care that’s easy to understand and ready to go. If you’ve been assigned your Support at Home funding, we can start immediately – no waiting, no confusion. Whether you’re organising care for yourself or helping someone close to you, BHN guides you every step of the way with clarity and compassion.
start care as soon as your funding is assigned
every step of the way, providing clarity and compassion
for health, home and wellbeing
your fees go back into your care
helping local families stay independent at home
If your Support at Home funding has been assigned, we can help you get started without delay.
Supporting yourself? Helping a parent or loved one? Our team is here to take the pressure off and make in home care easy to access, understand and begin.
My Aged Care determines what level of Support at Home funding you are eligible for.
There are eight Support at Home classifications for ongoing services. Additionally, there are three short-term pathway funding options:
BHN can assist with all levels of support – indicative budget amounts for each level are:
| Classification | Quarterly Budget | Annual Amount |
|---|---|---|
| 1. Entry level | $2,750 | $11,000 |
| 2. Basic support | $4,000 | $16,000 |
| 3. Low support | $5,500 | $22,000 |
| 4. Low to moderate support | $7,500 | $30,000 |
| 5. Moderate support | $10,000 | $40,000 |
| 6. Moderate to high support | $12,000 | $48,000 |
| 7. High support | $14,500 | $58,000 |
| 8. Very high support | $19,500 | $78,000 |
| Restorative Care Pathway | $6,000 (12 weeks) May be increased to $12,000 when eligible | |
| End-of-Life Pathway | $25,000 (12 weeks) | |
| Assistive Technology and Home Modifications | $25,000 (12 weeks) |
Aged care providers will continue to set their own price for services from 1 November 2025. However, this will change from 1 July 2026, when service fees will be capped under the Support at Home program.
Transitioned Home Care Package recipients will continue to receive an equivalent level of funding as their previous Home Care Package.
| Transitioned Home Care Package Levels | Quarterly Budget | Annual Amount |
|---|---|---|
| Level 1 | $2,746.63 | $10,986.50 |
| Level 2 | $4,829.86 | $19,319.45 |
| Level 3 | $10,513.83 | $42,055.30 |
| Level 4 | $15,939.55 | $63,758.20 |
Access to these services requires prior approval through My Aged Care.
To contact My Aged Care Visit their website or call 1800 200 422
You are the expert in your own life – so what’s important to you, is important to us.
All our care coordination and services are carried out by qualified, skilled, and experienced staff.
We understand that navigating the complex arrangements that come with Support at Home can be quite stressful and challenging. That’s where our expertise can help provide clarity and our advice can help you make the decisions that are best for you.
There is no waitlist at BHN for Support at Home services.
Request a callback from our friendly team by completing the following form.
Support at Home was created as part of aged care reforms in response to the Royal Commission into Aged Care Quality and Safety. It replaced the Home Care Packages Program on 1 November 2025. It brings all in-home aged care supports into one simpler, more flexible system and aims to make it easier for older Australians to access high-quality, respectful care to help them stay independent.
People aged 65+ (or 50+ for Aboriginal and Torres Strait Islander peoples) who need help with daily tasks. You’ll need to be assessed and approved through My Aged Care.
Once you have been assigned your Support at Home funding you choose a provider – like BHN – to deliver your services. We have immediate availability for support and can help you get started straight away.
Most of the cost is covered by the government. You may contribute a basic or income-tested fee. As a not-for-profit provider, BHN keeps fees as low as possible.
Depending on your needs:
Yes. Your Support at Home program belongs to you. You can change providers anytime.
We support families too. Once your parent is assigned their Support at Home funding, we’ll guide you, step-by-step.
As soon as your Support at Home funding is assigned, you can start services immediately.
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